Overview

A central goal of every business is to serve its customers. For as long as there have been merchants, success or failure has hinged on this simple rule. Customer Relationship Management (CRM) is a way of using technology to automate those business processes.

KCS Smart-i-CRM is a web based powerful Enterprise Customer Relationship Management system. The Smart-i-CRM system is one of the most exciting and best professional-quality enterprise products for companies in the B2B business which have longer sales cycles and a stabile product or service portofolio. Smart-i-CRM provides your organization with a powerful, comprehensive and integrated solution for managing customer relationships.

Smart-i-CRM is an international product and can be implemented in any country with their local currency system. The Backend of the Smart-i-CRM is MYSQL, Also it can be upgraded to MS SQL Server or ORACLE. There are some unique features as well which are rarely seen in other software of this kind that is available in the market.

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Brochure

View/download Smart-i-CRM brochureSmart-i-CRM Overview

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Smart-i-CRM Features

 Smart-i-CRM : Customer Relationship Management
Version: 1.5.0.0
Sales Force Automation
  • Lead Management
  • Lead Conversion Mapping
  • Account and Contact Management
  • Opportunity Management
  • Quote Generation
 CRM : Included
Customer Support and Service
  • Trouble Tickets
  • Knowledge Base
  • Customer Self Service
  • Online Knowledge Base
  • Support Statistics
 CRM : Included
Marketing Automation
  • Online Lead Forms
  • Mailing Lists
  • E-mail Templates
  • Mail Merge Templates
  • Mass E-mail
 CRM : Included
Inventory Management
  • Products Catalog
  • Price Books
  • Vendors List
  • Purchase Orders
  • Sales Orders
  • Invoices
 CRM :Included
Activity Management
  • Tasks, Meetings, and Calls
  • Recurring Events
  • Group/Shared Calendar
  • Activity History
  • E-mail Notifications
  • Notes
 CRM : Included
Productivity Tools and Add-ons
  • Incoming and Outgoing E-mail Integration
  • Customer Portal
  • RSS Feeds
 CRM : Included
Reports and Dashboards
  • Key Metrics
  • Customizable Reports
  • 20 Pre-built Reports
  • Dashboard for Sales Force Automation
  • Report Folders
 CRM : Included
Product Customization
  • Custom Fields (10 different data objects)
  • Pick Lists
  • Custom List Views
  • Drag and Drop Modules
 CRM : Included
Security Management
  • User Management
  • Profiles
  • Roles
  • Organization-level Sharing Model
  • Organization-level Field Access
 CRM : Included
Everything is for your customers
 Smart-i-CRM: Customer Relationship Management
Version: 1.5.0.0

Get Your License
Smart-i-CRM

Online Free Trial

    The online trial is free of cost, fully-functional deployed at KCS server. You can have your own full version of the system deployed and implemented at your server by purchasing the license.
 CRM : Online Free Trial

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